State Farm® Insurance Agent Jesse Castaneda

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Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Mary Collins

April 2, 2024

5 out of 5

"Outstanding customer service by Jacky Barranza. Answered all my questions and gave great guidance. I was thinking of moving to a State Farm agent closer to my house but I don’t want to lose Jacky so I’ll be staying right here. Thank you so much."

Biftu Shube

March 29, 2024

5 out of 5

"Douglas was extremely helpful on making sure I was able to get the best coverage at a reasonable price while taking the time to explain everything to me step by step so I could get a better understanding of everything."

Tamika Williams

March 27, 2024

5 out of 5

"Douglas Stallworth was very professional and helpful. He followed up after our initial call aboit homeowners insurance to find out if I had any questions or concerns. I couldn't have asked for better service."

Dylan Goodman

March 21, 2024

5 out of 5

"Douglas has been an absolutely amazing agent to work with and has always given me exemplary service. Plz give this man a raise!"

Amanda G

March 18, 2024

5 out of 5

"I had a great experience with Douglas Stallworth at this location. Unfortunately, the insurance company I was with prior for home owners drastically raised my rates out of nowhere. I called this State Farm location and Douglas immediately started working on a quote for me. He was very communicative throughout the process and answered any questions I had. I even ended up switching my car insurance so I could bundle them together. I am very pleased with the team at this location. I got a follow up phone call to make sure my experience was a great one. I know I made the right choice with State Farm and I am very happy to know that I have my actual Agent right down the street from me. If you are in need of a new Insurance company, make sure you give this location a call. They will take care of you!"

Hanna Zendejas

February 27, 2024

5 out of 5

"If you are needing any sort of insurance, this is your place to go and get! Pedro was a great help with helping me the best quote for car insurance. Jesse and Dulce are great people!!"

Meztly Tobias

February 20, 2024

5 out of 5

"Josue was extremely helpful by explaining each charge on my insurance quote and he got me the best deal I could find. He was patient even though it was about time his office closed. I felt bad making him wait but he was friendly and nonchalant about it. 100% recommend"

Evan Stallworth

February 14, 2024

5 out of 5

"Douglas quoted me on a car policy and helped me set up a life insurance policy. He was very helpful and informative."

Brian Joseph

January 11, 2024

5 out of 5

"Pedro was helpful and gave me the best experience I’ve had dealing with insurance. His assistance was very much appreciated and I wanted to say thank you to him."

Bobby khan

January 9, 2024

5 out of 5

"Excelente"

Omar Espino

January 4, 2024

5 out of 5

"I recommend contacting Pedro Escobar with State Farm. He was very helpful and was able to answer all my questions. Thanks again Pedro!"

Akshath Dhar

December 22, 2023

1 out of 5

"I regret to inform potential customers of my disappointing experience with the customer service at this StateFarm location, specifically with agents Dulce Castaneda and Jacky Barraza. I have been a loyal StateFarm customer for over five years, appreciating the service provided by my former agent, Stephanie. However, since the transition to new agents, Dulce Castaneda and Jacky Barraza, my experience has drastically declined. My concerns are as follows: 1) Lack of Proactive Communication: Unlike my previous agent, these agents did not inform me of upcoming price increases. Their response to my inquiries about this was dismissive. 2) Inattention to Customer Needs: There has been a noticeable lack of effort to review my coverages or discuss potential eligibility for new discounts. Conversations often end abruptly, leaving me with unresolved queries. 3) Unprofessional Attitude: Specifically, my interactions with Jacky Barraza have been particularly disheartening. The tone and manner in which I was addressed did not align with the professional standards I previously experienced with StateFarm. I urge StateFarm management to consider monitoring interactions at this location to ensure that all customers receive the respectful and attentive service they deserve. As a customer who pays a premium for insurance services, I expect a certain level of professionalism and customer care, which has unfortunately not been met in my recent experiences."

Matthew Sandoval

November 30, 2023

5 out of 5

"Excellent service overall. Doug was super nice and helpful."

Heidi Martinez

November 30, 2023

5 out of 5

"Doug was super helpful and made it easy to transition. Loved the customer service."

Cedric Crossley Jr.

November 13, 2023

5 out of 5

"Pedro and Jesse are amazing! Took care of all my needs."

Jon Wood

November 10, 2023

5 out of 5

"Pedro has been an amazing insurance rep! He’s always willing to go above and beyond, remembers details from previous conversations and always takes great care of me and my policy needs!"

Ryne Artigue

October 27, 2023

5 out of 5

"Pedro helped me get my auto and rental policy transferred from Colorado to Dallas and it was so easy. He gave amazing customer service and I can’t believe how simple the whole process is was. Thank you!"

Nate Newsome

October 23, 2023

5 out of 5

"State Farm has been extremely flexible, professional, and friendly in my short time with them. Pedro has been an extremely helpful and friendly representative that is enjoyable to converse with."

Martha Mancilla

October 20, 2023

5 out of 5

"Definitely one of the best State Farm locations, Pedro was patient with us and explained everything in detail."

Kathryn Stevens

October 13, 2023

5 out of 5

"I love my local State Farm office...everyone is so friendly and knowledgeable, the rates will surprise you if you haven't looked at this company in a while, and the service has been amazing for me for 4 years now...couldn't ask for better, they understand and explain and customize everything with efficiency and cheerfulness. I also know that this office has a number of active volunteer and humanitarian efforts, especially involving the military. Insurance is one bill that almost everyone has, and this is one that I pay without grumbling because they keep it reasonable, and I know they pay it forward in massive ways in our local community. Thank you so, so much to the whole staff, and especially Dulce who is my go to gal by text or phone call, I never wait! Tha best!!"

WILLIAM SPRUILL

September 26, 2023

5 out of 5

"Excellent service received. Thank you very much Pedro."

Anislei Calzadilla

August 29, 2023

5 out of 5

"Recomiendo esta oficina , un excelente equipo de trabajo no duden en contactarlos ..."

Omar Segui

August 28, 2023

5 out of 5

"Es una oficina excelente y una recomendación de 100%"

Aelroe Zewdie

August 18, 2023

5 out of 5

"Josue was amazing polite and brief, helped us and answered every question we had with absolute patience"

Tanecia Davis

June 23, 2023

1 out of 5

"Jesse staff is very not knowledgeable when it comes to insurance. Very poor customer service as well as communication. I guess this all depends to certain customers. I’ve been with Statefarm for 25 years since they took over Bill Remey customer it’s been downhill ever since. I will be seeking a new agent as well as file a complaint."

What our customers say about us...

Mary Collins

April 2, 2024

5 out of 5

"Outstanding customer service by Jacky Barranza. Answered all my questions and gave great guidance. I was thinking of moving to a State Farm agent closer to my house but I don’t want to lose Jacky so I’ll be staying right here. Thank you so much."

Biftu Shube

March 29, 2024

5 out of 5

"Douglas was extremely helpful on making sure I was able to get the best coverage at a reasonable price while taking the time to explain everything to me step by step so I could get a better understanding of everything."

Tamika Williams

March 27, 2024

5 out of 5

"Douglas Stallworth was very professional and helpful. He followed up after our initial call aboit homeowners insurance to find out if I had any questions or concerns. I couldn't have asked for better service."

Dylan Goodman

March 21, 2024

5 out of 5

"Douglas has been an absolutely amazing agent to work with and has always given me exemplary service. Plz give this man a raise!"

Amanda G

March 18, 2024

5 out of 5

"I had a great experience with Douglas Stallworth at this location. Unfortunately, the insurance company I was with prior for home owners drastically raised my rates out of nowhere. I called this State Farm location and Douglas immediately started working on a quote for me. He was very communicative throughout the process and answered any questions I had. I even ended up switching my car insurance so I could bundle them together. I am very pleased with the team at this location. I got a follow up phone call to make sure my experience was a great one. I know I made the right choice with State Farm and I am very happy to know that I have my actual Agent right down the street from me. If you are in need of a new Insurance company, make sure you give this location a call. They will take care of you!"

Hanna Zendejas

February 27, 2024

5 out of 5

"If you are needing any sort of insurance, this is your place to go and get! Pedro was a great help with helping me the best quote for car insurance. Jesse and Dulce are great people!!"

Meztly Tobias

February 20, 2024

5 out of 5

"Josue was extremely helpful by explaining each charge on my insurance quote and he got me the best deal I could find. He was patient even though it was about time his office closed. I felt bad making him wait but he was friendly and nonchalant about it. 100% recommend"

Evan Stallworth

February 14, 2024

5 out of 5

"Douglas quoted me on a car policy and helped me set up a life insurance policy. He was very helpful and informative."

Brian Joseph

January 11, 2024

5 out of 5

"Pedro was helpful and gave me the best experience I’ve had dealing with insurance. His assistance was very much appreciated and I wanted to say thank you to him."

Bobby khan

January 9, 2024

5 out of 5

"Excelente"

Omar Espino

January 4, 2024

5 out of 5

"I recommend contacting Pedro Escobar with State Farm. He was very helpful and was able to answer all my questions. Thanks again Pedro!"

Akshath Dhar

December 22, 2023

1 out of 5

"I regret to inform potential customers of my disappointing experience with the customer service at this StateFarm location, specifically with agents Dulce Castaneda and Jacky Barraza. I have been a loyal StateFarm customer for over five years, appreciating the service provided by my former agent, Stephanie. However, since the transition to new agents, Dulce Castaneda and Jacky Barraza, my experience has drastically declined. My concerns are as follows: 1) Lack of Proactive Communication: Unlike my previous agent, these agents did not inform me of upcoming price increases. Their response to my inquiries about this was dismissive. 2) Inattention to Customer Needs: There has been a noticeable lack of effort to review my coverages or discuss potential eligibility for new discounts. Conversations often end abruptly, leaving me with unresolved queries. 3) Unprofessional Attitude: Specifically, my interactions with Jacky Barraza have been particularly disheartening. The tone and manner in which I was addressed did not align with the professional standards I previously experienced with StateFarm. I urge StateFarm management to consider monitoring interactions at this location to ensure that all customers receive the respectful and attentive service they deserve. As a customer who pays a premium for insurance services, I expect a certain level of professionalism and customer care, which has unfortunately not been met in my recent experiences."

Matthew Sandoval

November 30, 2023

5 out of 5

"Excellent service overall. Doug was super nice and helpful."

Heidi Martinez

November 30, 2023

5 out of 5

"Doug was super helpful and made it easy to transition. Loved the customer service."

Cedric Crossley Jr.

November 13, 2023

5 out of 5

"Pedro and Jesse are amazing! Took care of all my needs."

Jon Wood

November 10, 2023

5 out of 5

"Pedro has been an amazing insurance rep! He’s always willing to go above and beyond, remembers details from previous conversations and always takes great care of me and my policy needs!"

Ryne Artigue

October 27, 2023

5 out of 5

"Pedro helped me get my auto and rental policy transferred from Colorado to Dallas and it was so easy. He gave amazing customer service and I can’t believe how simple the whole process is was. Thank you!"

Nate Newsome

October 23, 2023

5 out of 5

"State Farm has been extremely flexible, professional, and friendly in my short time with them. Pedro has been an extremely helpful and friendly representative that is enjoyable to converse with."

Martha Mancilla

October 20, 2023

5 out of 5

"Definitely one of the best State Farm locations, Pedro was patient with us and explained everything in detail."

Kathryn Stevens

October 13, 2023

5 out of 5

"I love my local State Farm office...everyone is so friendly and knowledgeable, the rates will surprise you if you haven't looked at this company in a while, and the service has been amazing for me for 4 years now...couldn't ask for better, they understand and explain and customize everything with efficiency and cheerfulness. I also know that this office has a number of active volunteer and humanitarian efforts, especially involving the military. Insurance is one bill that almost everyone has, and this is one that I pay without grumbling because they keep it reasonable, and I know they pay it forward in massive ways in our local community. Thank you so, so much to the whole staff, and especially Dulce who is my go to gal by text or phone call, I never wait! Tha best!!"

WILLIAM SPRUILL

September 26, 2023

5 out of 5

"Excellent service received. Thank you very much Pedro."

Anislei Calzadilla

August 29, 2023

5 out of 5

"Recomiendo esta oficina , un excelente equipo de trabajo no duden en contactarlos ..."

Omar Segui

August 28, 2023

5 out of 5

"Es una oficina excelente y una recomendación de 100%"

Aelroe Zewdie

August 18, 2023

5 out of 5

"Josue was amazing polite and brief, helped us and answered every question we had with absolute patience"

Tanecia Davis

June 23, 2023

1 out of 5

"Jesse staff is very not knowledgeable when it comes to insurance. Very poor customer service as well as communication. I guess this all depends to certain customers. I’ve been with Statefarm for 25 years since they took over Bill Remey customer it’s been downhill ever since. I will be seeking a new agent as well as file a complaint."